Wig FAQ

How do I choose a wig?

Start with the overall look you want to wear most often, then work through the details that shape that look. Length affects where the hair falls and how much styling or maintenance it may involve, while texture changes the movement and overall silhouette. Colour also matters more than it may seem online, so compare the product images with the written description rather than relying on the product name alone.

Once you have a style in mind, check the construction and fit information on the product page. If you are buying online, measurements and verified product details are more useful than choosing based on a general idea of what an 'average' wig should be. Our Wig Guides also cover fit, length, density, lace and material so you can compare the practical differences before ordering.

What information is provided for each wig?

The amount of product information depends on what has been confirmed for that particular style. Where available, product pages may include hair type, cap construction, lace type, length, density, cap size, colour and heat-styling information. These details are intended to help you understand how a wig is constructed and what to expect from the style before you order.

We do not fill gaps with assumptions simply because a feature is common for a particular type of wig. If a specification has not been verified, it is left out rather than presented as fact. This is especially useful when comparing wigs with similar photographs, because construction, material and fit can make a meaningful difference to the wearing experience.

Are all wigs human hair?

No. XLY Hair carries both human-hair and synthetic styles, and the material should be treated as an important buying decision rather than a simple quality ranking. Human hair and synthetic fibre behave differently when worn, washed, stored and styled, so the better choice depends on how you expect to use the wig.

Human hair can offer more flexibility for styling, but it also needs more deliberate care. Synthetic wigs can be easier to keep consistent from wear to wear, depending on the fibre and construction. Always check the hair type shown on the individual product page before ordering, and use the Synthetic Wigs collection when you specifically want to compare synthetic styles.

Can I return a wig if I change my mind?

Change-of-mind returns are subject to the return terms that apply to your product and order. Because wigs are personal-wear items, condition matters. A wig that has been worn, washed, cut, coloured, altered or otherwise used may not qualify for a change-of-mind return where a hygiene or resale exclusion applies.

If an item is faulty, damaged or incorrectly supplied, that is a separate issue from a change-of-mind return and is handled under the applicable New Zealand consumer requirements. Before returning anything, check the Return and Refund Policy for the current conditions and contact us if you are unsure whether your situation qualifies.

How long does shipping take?

Shipping options, charges and estimated delivery information are shown at checkout for your delivery address and order. Delivery timing can depend on the shipping method available for the order as well as the destination, so the estimate shown at checkout is the most relevant information for your purchase.

If you are ordering for a particular date, allow some additional time rather than planning around the shortest possible estimate. Once an order has been placed, keep an eye on the order and shipping information provided to you. If you have a time-sensitive requirement, contact XLY Hair before ordering so we can clarify the available options.

Can I change my shipping address after ordering?

If you notice an address error after placing an order, contact XLY Hair as soon as possible and provide your order details and the correct delivery address. Acting quickly gives the order the best chance of being updated before fulfilment begins.

An address change cannot be guaranteed once an order has entered fulfilment or has already been dispatched. For that reason, check the delivery details carefully during checkout and again in your order confirmation. If the order has already shipped, the available options may depend on the carrier and the stage of delivery.

How can I contact XLY Hair?

For questions about a product, order, shipping, returns or anything else on the site, use the Contact Us page. Give us enough information to understand what you need, such as the product name or order number where relevant, rather than sending sensitive payment information.

For an order-related question, including the order number helps us identify the purchase more quickly. If your question is about choosing between wigs, include the styles you are comparing and what matters most to you, such as length, texture, colour, fit or material, and we can direct you to the most relevant product information.